Cancellation and Refund Policy

At Ashmi Orthotics, we value your trust and strive to provide you with a smooth shopping experience. Please read our cancellation and refund terms carefully.

1. Order Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • Once an order is processed or shipped, it cannot be cancelled.

  • To request a cancellation, please contact us immediately with your order ID.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • Order cancelled within the eligible time frame.

  • Defective, damaged, or wrongly delivered items (reported within 48 hours of delivery).

  • Returned items meeting our return conditions (unused, in original packaging, and returned within 7 days).

3. Non-Refundable Items

  • Used or damaged items.

  • Opened medical or orthopedic aids (due to hygiene reasons).

  • Customized or personalized products.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the refund approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

5. Contact for Cancellations & Refunds

📧 info@ashmiorthotics.com | 📞 72000 96789